Operational intelligence across settings

Care is moving out of hospital. The operational picture has to follow it.

Flow is now managed across acute, virtual and community services at once. From site pressure to discharge delays, PA-IQ brings what your teams need into one operational picture, built from the systems you already run: what needs attention, what’s holding things up and where the next action sits.

  • Supports the shift hospital → community
  • From yesterday’s report → today’s picture
Book a 30-minute walkthrough See how PA-IQ works
Illustrative figures for a system of around 960 acute beds. No patient data.
  • Licensed across 80 hospitals, 450 wards and 12,000 beds in England, Scotland and Wales
  • Long-standing relationships with NHS organisations
  • Works with the EPRs and systems you already run

Innovation at PA-IQ · with EMRTS Cymru

All innovation →

AI in a helicopter.

Real-time clinical insight. Zero disruption to care.

With the Emergency Medical Retrieval and Transfer Service (EMRTS Cymru), Swansea Bay University Health Board and Microsoft, we are piloting ambient voice technology in one of the most demanding clinical settings there is: the air ambulance.

It listens to what the clinical team says about injuries, observations and medication given, and drafts the documentation as they go, so the record builds while their hands and attention stay on the patient.

Read about the pilot →
EMRTS Cymru clinicians caring for a patient inside the helicopter, with the words AI. In a helicopter.
Record entries are an illustrative example. No patient data.

Connected Intelligence · alongside your EPR, not instead of it

Operational intelligence on the systems you already run.

The systems are there; the operational picture often isn’t. PA-IQ runs inside your own environment, reads what your existing systems already hold, and gives each team the operational view it needs. No replacement programme.

Typically live within 12 weeks of data access being agreed. How PA-IQ fits your estate →

How we build with you

Built around how you work, not the other way round.

Our customers shape our products and our roadmap. Every application is built from your vision and your standard operating procedures, so it fits the way your teams already work. We never ask you to change how you work to match our software.

  1. 1You bringYour vision and your SOPs

    We start from where you want the service to go and how your teams actually run it today: your standard operating procedures, your pathways, your terms.

  2. 2We buildA working version, early

    Within weeks you see a working version of the application built around your SOPs, on illustrative data, so your teams can shape it before anything is connected.

  3. 3We agreeThe information, item by item

    Before anything is connected, we agree with your IT and information teams exactly which information the application needs and which of your systems it comes from. No surprises at go-live.

  4. 4We deliverOnboarding and go-live

    A structured onboarding connects the agreed data and brings your teams onto a product they have already helped design.

What one customer asks for often becomes part of the product for everyone, which is how our roadmap is set.

How we build with you →

What changes when the operational picture connects

  • One view across settings

    Physical, virtual and community care in the same picture, not in separate systems.

  • Attention where it is needed

    Who needs attention today, what is blocking flow, and what needs to happen next.

  • Start with one, connect later

    Every application delivers on its own. Connecting them is a choice you make when it is worth something.

A typical morning · demonstration scenario

From seeing the pressure to knowing what happens next.

  • Without a shared picture

    It’s 8 am. The hospital is under pressure.

    • The emergency department needs beds for patients waiting to be admitted.
    • On the wards, some patients are medically ready to leave.
    • Discharge medicines, transport and care packages are holding several of them up.
    • Ward, pharmacy and flow teams are each working from their own list.
    • The morning goes on calls and chasing.
  • The same morning, with PA-IQ

    Everyone is looking at the same picture.

    • HospitalIQ shows the site: escalation level, occupancy, where the pressure is.
    • WardIQ shows which patients are ready, which could be, and what is holding each one.
    • PharmacyIQ shows which discharges are waiting on medication, across the whole site.
    • Every team sees what needs attention next and who holds the next step.
    • The picture is shared, not assembled by phone.

PA-IQ doesn’t make the decisions. It makes sure the people who do can see what needs attention, what’s holding it up and where the next action sits.

Demonstration scenario on illustrative data. No patient data.

How PA-IQ is put together

Built to grow with the problem.

Begin with the application that solves the immediate operational need. Connect more through PA-IQ when a wider view becomes valuable.

  • Focused applications Each PA-IQ application answers one operational problem — a site, a ward, a virtual caseload — and delivers on its own.
  • Connected Intelligence, the platform PA-IQ's orchestration layer. It brings operational information and intelligence from several applications, systems and settings into one wider picture.
  • Adopt it a piece at a time Begin with one application rather than implementing everything at once, and expand as the case for the next piece is made.
  • Alongside your EPR, not instead of it PA-IQ complements the EPRs, departmental systems and workflows already in place. Teams keep working where they work now.

Start where the problem is.

Three applications carry most first conversations, depending on whether the problem sits at the site, on the ward, or outside the hospital altogether.

Also part of the PA-IQ family

Others can be added as the same kind of connected application.

PharmacyIQ

The patient is ready. The medication isn’t.

A discharge held up by medicines looks like any other delay from the ward. Pharmacy can’t see which patients its queue is holding up; the ward can’t see where its patient has got to.

PharmacyIQ puts discharge medication on one shared view across the site, from request to ready, so ward, pharmacy and flow teams work from the same picture and the medicines that release a bed are seen first. It doesn’t remove every delay. It makes the ones that matter visible while there is still time to act.

See PharmacyIQ →
PharmacyIQ board: discharge medication across the whole site, with triage, medicines reconciliation and the step each patient is held at.

PharmacyIQ running on demonstration data. Every organisation, place, patient and figure shown is fictional.

Working with the NHS

15 years working with NHS organisations

PA-IQ and the team behind it have worked with NHS organisations across England, Scotland and Wales through long-standing relationships rather than one-off projects.

  • University Hospitals Dorset
  • NHS Greater Glasgow and Clyde
  • NHS Highland
  • Aneurin Bevan UHB
  • Swansea Bay UHB

Assurance

  • Cyber Essentials certified (whole organisation), February 2026
  • ICO registered (ZA156190)
  • DSPT assessment in progress
  • Runs inside your own environment; patient data stays on your network

Trust & Assurance →

Why PA-IQ

Enterprise capability without enterprise complexity.

Improving operational visibility should not need a large transformation programme behind it. You work directly with experienced people who know the NHS, the product and your systems, and the same team stays with you from first conversation to live service.

What you might expectWhat you get with PA-IQ
  • A replacement programme Works with what you already haveDesigned to complement the EPRs, systems and workflows you already run.
  • A major transformation programme Lower implementation burdenStart with one focused operational problem. Typically live within 12 weeks of data access being agreed.
  • Tiers of account management Responsive, personal supportDirect access to the experienced people who build, deliver and support PA-IQ, with continuity from first conversation to live service.
  • Fixed enterprise pricing Commercially flexiblePricing and contract terms shaped around your organisation, your preferred route to buy and the scale you start at.

Show us where your service gets stuck. We’ll show you how PA-IQ could help.

A 30-minute walkthrough focused on your operational challenges, using fictional demonstration data. Tell us what is getting in the way and we will show you the part of PA-IQ that speaks to it.

Book a 30-minute walkthrough

Typically live within 12 weeks of data access being agreed. Available through Insight, Softcat and Computacenter. We will only use your details to reply to you.

Our newsletter

So, What Happens Next?

Health, care and the frontline: the people who see the pressure first, the good news, and what happens next. Written by Tamalyn Milligan, monthly, on LinkedIn.

Latest edition“Don’t look at the equipment” · November 2026

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